The site is the property of the company Satyr Glass in its entirety, as well as all the rights relating thereto.
Any reproduction,
full or partial,
is systematically subject to the authorization of the owners.
Nevertheless,
hypertext type links to the site are authorized without specific requests.
The purpose of these general terms and conditions of sale (GTC) is to define the rights and obligations of the parties in the context of the online sale of the products offered on the website www.satyr-glass.fr
Any order placed for products appearing in the online shop implies the prior consultation and acceptance of these general conditions of sale.
The click of validation of the order implies full acceptance of these terms.
This click has the value of a digital signature.
The customer acknowledges that he/she is aware of this,
at the time the order is placed,
of the special conditions of sale set out on this screen and expressly declares to accept them without reservation.
These general conditions of sale govern the contractual relationship between Satyr Glass and its customer,
both parties accepting them without reservation.
These general terms and conditions of sale take precedence over any other conditions contained in any other document,
unless previously exempted,
expressly and in writing.
The photographs illustrating the products,
are not covered by the contract.
If errors have been introduced,
in any case,
Satyr Glass cannot be held responsible.
The majority of the products offered by Satyr Glass to its customers are available on our premises.
Automatic recording systems are considered as proof,
of nature,
the content and date of the order.
Satyr Glass confirms acceptance of the order to the customer at the e-mail address that the customer has provided.
The sale will only be concluded once the order has been confirmed.
We reserve the right to cancel any order,
If there is a dispute regarding the payment of a previous order or a doubt about the relevance of the elements provided by alleged customers.
The information provided by the buyer,
at the time of placing the order shall be binding on the latter:
in the event of an error in the recipient's details,
the seller cannot be held responsible for the impossibility of delivering the product.
Satyr Glass reserves the right not to confirm an order for any reason whatsoever:
problem in relation to the order received,
supply problems with one or more products,
foreseeable problems with the delivery,
technical problem.
The customer will be contacted by Satyr Glass by telephone,
mail or email.
After confirmation of the order,
Satyr Glass undertakes to dispatch all the references ordered by the buyer,
while stocks last.
This carrier undertakes, by contract with Satyr Glass, to deliver the order to the buyer's address provided by Satyr Glass.
Delivery time is 2 working days (average time) for all items in stock,
but will also depend on the payment method you have chosen.
All orders placed with Satyr Glass are intended for the personal use of customers.
Satyr Glass accepts no legal liability if the customer fails to pay the taxes.
Delivery in Metropolitan France will be made by Mondial Relay or La Poste
by parcel tracking.
Delivery is made in the time slot provided by Mondial Relay or La Poste.
Possible delays or loss of the shipment do not entitle the buyer to claim damages.
The buyer has the right of return under the conditions set out in this document.
The following are considered to be cases of force majeure that relieve the seller of his obligation to deliver,
the war,
the riot,
the fire,
strikes,
accidents and the inability to be supplied.
The goods always travel at the risk of the recipient,
always check your package upon arrival.
You have a period of 48 hours to make any reservations with the carrier in the event of shortage or damage,
for reasons of availability, an order can be delivered to the customer in several instalments.
The customer only pays for one delivery.
If the customer wants 2 delivery locations,
he places 2 orders,
with the associated delivery costs.
No delivery will be made outside the European Union, Switzerland and Monaco.
Payments are secure.
You can pay for your order:
- by credit card: Carte Bleue, e-carte bleue, Visa, Mastercard, American Express.
Your account will be debited when the Products are shipped.
In case of out of stock or unavailable Products,
you will be contacted by e-mail or telephone at the addresses and numbers you have previously entered in your customer account.
Once the payment by card has been validated, You will be able to complete your order on the Website.
Note: We do not store our customers' credit card details
You have 14 days (from receipt of the items) to make up your mind.
In case of exchange or refund,
return the item(s) new in their original packaging,
intact,
together with any accessories,
instructions for use and documentation.
(Attention: In accordance with article L. 121-21-8 of the Consumer Code, piercings and earrings are neither returned nor exchanged for reasons of hygiene and health protection)
In case of exercising the right of withdrawal,
Satyr Glass will refund the sums paid by the customer,
with the exception of the actual shipping costs if these have been paid in full by Satyr Glass.
The refund is due within a maximum of 15 working days.
The price is expressed in euros.
The price indicated on the product sheets includes transport.
The price indicated in the order confirmation is the final price,
expressed without tax,
VAT not applicable,
article 293B of the CGI.
This price includes the price of the products,
handling costs,
packaging and storage of products.
This contract is subject to French law.
Satyr Glass cannot be held responsible for damage of any kind,
both material and immaterial or tangible,
which could result from the malfunctioning or misuse of the products marketed.
The same applies to any changes in the products resulting from the manufacturers.
Satyr Glass cannot be held responsible if the carrier (Mondial Relay or La Poste) pert the letter followed or the package.
The responsibility of Satyr Glass shall be,
in any case,
limited to the amount of the order and cannot be held responsible for simple errors or omissions that may have remained despite all the precautions taken in presenting the products.
In case of difficulties in the application of this contract,
the buyer has the possibility,
before any legal action is taken,
to seek an amicable solution, in particular with the help of a professional association in the sector,
a consumer association or other advice of their choice.
It is reminded that the search for an amicable solution does not interrupt the short period of the legal guarantee,
nor the duration of the contractual guarantee.
It is recalled that as a general rule and subject to the discretion of the Courts,
compliance with the provisions of this contract relating to the contractual guarantee presupposes that the buyer honours his financial commitments to the seller.
Complaints or disputes will always be received with attentive benevolence,
good faith is always presumed in those who take the trouble to explain their situations.
In the event of a dispute,
the customer should first contact Satyr Glass to obtain an amicable solution.
Minors :
Satyr Glass recalls that minors do not have the capacity to contract.
Anyone ordering from the site,
therefore undertakes to be of age.
Satyr Glass guarantees that all products are carefully selected and checked.
In all cases, Satyr Glass cannot be held responsible for failure to comply with the regulations and legislation in force in the country of receipt,
the liability of Satyr Glass is systematically limited to the value of the product in question,
value at the date of sale and this without any possibility of recourse against the brand or the company producing the product.
In any case,
the customer benefits from the legal guarantee of eviction and hidden defects (Art.1625 and following of the Civil Code).
On condition that the buyer proves the hidden defect,
the seller must legally repair all the consequences (art.1641 and following of the civil code);
if the buyer goes to court,
he must do so within a short period of time from the discovery of the hidden defect (art.1648 of the civil code).
You can contact customer service 7 days a week by e-mail.
The personal information collected for the purpose of distance selling is mandatory,
this information is essential for the processing and delivery of orders,
drawing up invoices and guarantee contracts.
Failure to provide this information will result in the order not being validated.
In accordance with the Data Protection Act,
the processing of personal information relating to customers has been declared to the Commission Nationale de l'Informatique et des Libertés (CNIL).
The customer has a right of access (article 34 of the law of 6 January 1978),
for modification,
of rectification and deletion of the data concerning him/her,
which he may exercise with Satyr Glass.
In addition,
Satyr Glass undertakes not to communicate,
free of charge or for a fee,
the details of its customers to a third party.